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                   MOST FREQUENTLY ASKED QUESTIONS IF YOU DONT FIND YOUR ANSWER HERE REFER TO THE MESSAGE BOX ON THE HOME SCREEN

 

General Questions

• What is Party Express? Party Express is your one-stop shop for all things party! We offer a wide range of party supplies, decorations, and rental items delivered directly to your event location, making party planning easy and stress-free.

• What kind of events do you cater to? We cater to all types of events, including birthday parties,  BBqs. family reunions ,, and more!

• What areas do you service? [Specify your service area, e.g., "We currently  serve St Douglas County and South Cobb , GA,  Please contact us with your specific location to confirm delivery availability and any applicable travel fees."] If  we service outside of our field of operation.

• How far in advance should I book my party supplies/rentals? We recommend booking as early as possible, especially for popular dates or large events, to ensure availability. For custom orders or extensive rentals, we suggest booking at least [e.g., 2-4 weeks] in advance. Last-minute orders are subject to availability and may incur a rush fee.

Ordering & Payment

• How do I place an order? You can place an order directly through our website [ PartyXpressATL.com ], For custom requests or large events, we recommend contacting us for a personalized quote.

• Do you require a deposit? Is it refundable? Yes, a non-refundable deposit of [e.g., 25-50% or a flat fee like $50-$100] is required at the time of booking to secure your date and items. This deposit goes towards your total balance. In most cases, deposits are non-refundable, as they reserve our services and prevent us from taking other bookings for that time. Please refer to our cancellation policy for details.

• What payment methods do you accept? We accept [e.g., major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Zelle, and cash for remaining balances on delivery].

• When is the full payment due? The full balance is due upon arrival of the rented item before set up the balance must be paid . For last-minute orders, full payment is due at the time of booking.

• Can I make changes to my order after it's placed? We understand that party plans can change! You can make changes to your order up to [e.g., 7 days] before your event, subject to availability. Additions are always welcome, but reductions or cancellations may be subject to our cancellation policy.

• Do you offer discounts or promotions? Yes, we occasionally offer discounts and promotions. Please check our website or social media for current offers, or sign up for our newsletter to stay updated.

Delivery & Setup

• Do you offer delivery and setup? Yes, we offer convenient delivery and setup services for all our party supplies and rentals. Delivery fees vary based on your location and the size of your order. these delivery fees are what's paid to the drivers for set up and take down.

• What are your delivery fees? Delivery fees are calculated based on the distance from our location to your event, and the complexity of the setup. You can get a delivery quote when you place your order or by contacting us directly.

• When will my order be delivered and picked up? We typically schedule deliveries [e.g., 1-3 hours] before your event start time. Pick-up times are arranged at the time of booking. We aim to be flexible, so please let us know if you have specific time requirements.

• What is my responsibility for delivery/pickup? Please ensure there is clear access to the delivery area. For rentals, someone should be available at the time of delivery to sign for the items and at pick-up to confirm all items are accounted for.

• What if I'm not home when you deliver/pick up? If no one is available at the scheduled delivery or pick-up time, additional charges may apply for redelivery or extended wait times. We will never leave our bounce houses if you are not present, Once you accept delivery you will be held responsible for any loss or damages in full

• Do you set up/take down all rental items? Setup and take-down of certain rental items (e.g., tents, large bounce houses, backdrops) are included in the rental fee. For smaller items like tables, chairs, and decore, setup and take-down services are available for an additional charge and must be arranged in advance.

Rentals

• What is the rental period? Our standard rental period is [e.g., 24 hours, 3 days (delivery day, event day, return day)]. Extended rental periods are available upon request for an additional fee.

• What is your policy on damaged or missing rental items? The renter is responsible for all rented items from the time of delivery until they are picked up. Any damaged or missing items will be charged at their full replacement value. We recommend protecting items from weather and securing them when not in use.

• Do I need to clean rented items before returning them? For most rental items (e.g., tables, chairs), we ask that they are returned in the same condition as received. For food service items (e.g., dishware, glassware), please scrape off food debris and rinse them before repacking. Specific cleaning instructions will be provided for each rental.

• What if there's inclement weather on my event day? In the event of severe weather that makes delivery or safe use of rentals impossible, we will work with you to reschedule your event or issue a voucher. Please refer to our inclement weather policy for specific details.

• Do you offer a damage waiver? [Optional: If you offer a damage waiver, explain what it covers and what it does not, and its cost.]

Cancellations & Refunds

• What is your cancellation policy? Cancellations made [e.g., more than 7 days] before the event may result in the forfeiture of the deposit. Cancellations made within [e.g., 7 days] of the event may incur a [e.g., 50% or full] charge of the total order. Specific cancellation terms will be outlined in your rental agreement.

• Do you offer refunds for unused items? No, When we deliver that would be considered a closed transaction with no refund policy on unused items 

• How can I contact customer support? You can reach our customer support team by phone at [phone number], by email at [partyxpressatl@gmail.com], or through the contact form on our website.

• What are your customer support hours? Our customer support hours are [e.g., Monday-Friday, 9 AM - 5 PM EST].

• Do you have a physical store I can visit? [ No, i online/delivery-only.]