WELCOME TO PARTY XPRESS

FAQs – Frequently Asked Questions:
 
General Questions
 What is Party Xpress?
 Party Xpress is your one-stop shop for all things party! We offer a wide
range of party supplies, decorations, and rental items delivered directly to
your event location, making party planning easy and stress-free.

 What kind of events do you cater to?
 We cater to all types of events, including birthday parties, gender reveal,
BBQs, family reunions and more!

 What areas do you service?
 We currently serve Douglas County and South Fulton and South Cobb,
GA. Please contact us with your specific location to availability, delivery of
any applicable travel fees.

 How far in advance should I book my party supplies/rentals?
 We recommend booking as early as possible, especially for popular dates
or large events, to ensure availability. For custom orders or extensive
rentals, we suggest booking at least [e.g., 2-4 weeks] in advance. Last-
minute orders are subject to availability and may incur a rush fee.

Ordering & Payment
 How do I place an order?
 We personalize services for you, whether large of small events email us at
PartyXpressATL@gmail.com for personalized quote.
 Do you require a deposit?
 Yes, a non-refundable deposit of (50% equals ½ of the total order) is required at
the time of booking to secure your date and items. This deposit goes towards
your total balance. In most cases, deposits are non-refundable, as they reserve
our services and prevent us from taking other bookings for that time. Please refer
to our cancellation policy for details.
 What payment methods do you accept?
 We accept [e.g., major credit cards (Visa, Mastercard, American Express,
Discover), PayPal, Zelle with the balance due 1 week prior to event date.

 When is the full payment due?
 The full balance is 1 week prior to event date. ***For last-minute orders,
full payment is due at the time of booking**
 Can I make changes to my order after it's placed?
 You can make changes to your order up to [e.g., 7 days] before your
event, subject to availability. Additions are always welcome, but reductions
or cancellations may be subject to our cancellation policy.

 Do you offer discounts or promotions?
 Yes, we occasionally offer discounts and promotions with our personalized
services
Delivery & Setup
 Do you offer delivery and setup?
 Yes, we offer convenient delivery and setup services for all our party supplies
and rentals. Delivery and set up 2-3 hours prior to event start time. Pick up the
day after the event by 12 noon. *** Delivery fees vary ***
 What are your delivery fees?
 Delivery fees are calculated based on the distance from our location to
your event, and the complexity of the setup. You can get a delivery quote
when you place your order or by contacting us directly.
 When will my order be delivered and picked up?
 We will deliver and set up 2-3 hours prior to the event start.
 Pick up is typically the day after your event by 12 noon. We aim to be
flexible, so please let us know if you have specific time requirements.

 What is my responsibility for delivery/pickup?
 Please ensure there is clear access to the delivery area. For rentals,
someone should be available at the time of delivery to sign for the items
and at pick-up to confirm all items are accounted for.
 What if I'm not home when you deliver/pick up?
 An Adult must be available upon delivery and set up. If no one is available
at the scheduled delivery or pick-up time, additional charges may apply for
redelivery or extended wait times. We will never leave our bounce houses

if you are not present, once you accept delivery you will be held
responsible for any loss or damage in full.
 Do you set up/take down all rental items?
 We delivery, set up , take down and remove all items owned and rented
from PartyXpressATL. (e.g., tents, large bounce houses, backdrops) are
included in the rental fee.

Rentals
 What is the rental period?
 Our standard rental period is 12- 24 hours, Extended rental periods are
available upon request for an additional fee.

 What is your policy on damaged or missing rental items?
 The renter is responsible for all rented items from the time of delivery until
they are picked up. Any damaged or missing items will be charged at their
full replacement value. We recommend protecting items from the weather
and securing them when not in use.

 Do I need to clean rented items before returning them?
 For most rental items (e.g., tables, chairs), we ask that they are returned
in the same condition as received. For food service items (e.g., dishware,
glassware), please scrape off food debris and rinse them before
repacking. Specific cleaning instructions will be provided for each rental.

 What if there's inclement weather on my event day?
 In the event of severe weather that makes delivery or safe use of rentals
impossible, we will work with you to reschedule your event or issue a
voucher. Please refer to our inclement weather policy for specific details.

Cancellations & Refunds
 What is your cancellation policy?
 Cancellations must be made in writing 7 days before the event
 Cancellations made less than 7 days prior to the event will result in
forfeiture of deposit.

 Do you offer refunds for unused items?
 No, once we deliver that it will be considered a partially closed transaction
with no refund policy on unused items 

 How can I contact customer support?
 You can reach our customer support team by phone at [phone number], by
email at [partyxpressatl@gmail.com], or through the contact form on our
website.

 What are your customer support hours?
 Our customer support hours are Monday-Friday, 9 AM - 5 PM EST
 Do you have a physical store I can visit?
 No, online/delivery-only